Once you've accumulated points, you'll be able see this on the Loyalty page or within your rewards section in the account page.

To use redeem your points, ensure you are logged in, then shop as normal. Once you've entered in to checkout you'll see section below your order summary where you can choose how many points to redeem and the value that equates to.

On our App, once you are in the cart page, you'll see a Star on the top right corner. Tap this and add the points you want to redeem.

When you place an order, your points will temporarily sit in a pending status for 14 days. This is a standard processing period we use to allow time for your order to be fulfilled, delivered, and any changes to be accounted for. Once this period is complete, your points will automatically be released into your account balance and become available to spend.

Once you have been a member of the CEO Tier for 12consecutive months, a member of our Loyalty Team will reach out to you to sort your exclusive gift and get it delivered straight to you

P. Louise Royalty For Loyalty Scheme – Terms & Conditions

1. Introduction
1.1. These Terms & Conditions (“Terms”) govern your participation in the P. Louise Loyalty Scheme (“Scheme”).
1.2. By enrolling in or participating in the Scheme, you agree to abide by these Terms and any additional rules posted by P. Louise.

2. Eligibility & Enrolment
2.1. The Scheme is open to individuals aged 16 or over (or whatever local legal age).
2.2. You must have a valid P. Louise account to participate.
2.3. Enrolment requires registration.

3. Earning Points / Tier Progression
3.1. You will earn loyalty points for eligible purchases made via our website (or other channels, if specified).
3.2. Excluded items (e.g. gift cards, shipping, or specific promotional items) will be clearly excluded.
3.3. Points will be credited after the order is confirmed and payment cleared. Points will show as pending, and take 14-working days to clear.
3.4. Points cannot be earned on orders that are cancelled, refunded, or returned.
3.5. Accumulated points may qualify you for higher tiers; tier thresholds and benefits will be published by P. Louise and may change from time to time.
3.6. Tier progression is based on annual spend and activity.

4. Benefits, Rewards & Free Gifts
4.1. Upon reaching a tier, you may receive a welcome gift with purchase, bonus, or discount that is redeemable on a future order. The number of items in the basket must be greater than 2 for the Free Gift/Reward/Benefit to apply (subject to conditions), that will include the item(s) you purchase, a Free Magazine and the Free Gift With Purchase. Exclusions include baskets that contain our Advent Calendars and Gift Cards.
4.2. Free gifts or rewards are subject to availability.
4.3. Rewards cannot be exchanged for cash.
4.4. When offering a “free gift with purchase,” P. Louise reserves the right to substitute a different gift of equivalent or greater value.
4.5. Exclusions may apply (e.g. very large products, bespoke items, or those that cannot be packaged appropriately).

5. Limits, Exclusions & Disqualifications
5.1. The Scheme, benefits, and point accrual may be modified, suspended, or terminated at P. Louise’s sole discretion, with reasonable notice.
5.2. P. Louise reserves the right to exclude accounts suspected of abuse, fraud, or manipulation.
5.3. Points, tiers, or rewards may expire after a period of inactivity (e.g. 12 months) or at a date set by P. Louise.
5.4. P. Louise is not liable for lost, stolen, or unauthorised use of your points or account.

6. Redemption & Use of Points / Rewards
6.1. Points, rewards and loyalty discount codes may only be redeemed in accordance with the terms and conditions communicated at the time they are issued.

6.2. Unless expressly stated otherwise by P. Louise, only one loyalty reward or loyalty discount code may be redeemed per order. Loyalty rewards and discount codes may not be combined, stacked or used together where this has not been expressly permitted by P. Louise.

6.3. Customers must not attempt to circumvent redemption limits, generate or redeem rewards in a manner not intended by P. Louise, or take advantage of technical errors, system limitations or unintended combinations of discounts or rewards.

6.4. Where P. Louise reasonably believes that points, rewards or discount codes have been misused, incorrectly combined, obtained fraudulently, or used as a result of a technical or system error, P. Louise reserves the right to reject or cancel the affected order before fulfilment, withdraw or invalidate the relevant reward or discount, adjust loyalty points, and/or suspend or remove the account from the Scheme.

6.5. The successful application of a reward or discount code at checkout does not confirm that its use complies with these Terms. P. Louise reserves the right to review the application of loyalty rewards and discounts before an order is fulfilled.

6.6. Rewards have no cash value and cannot be exchanged for cash or transferred unless expressly permitted by P. Louise.

6.7. If an order is returned or partially returned, the value of any reward or discount used may be taken into account when calculating the refund due.

7. Changes, Suspension & Termination
7.1. P. Louise may amend, modify, or terminate the Scheme (or any part of it) at any time, with notice where required by law.
7.2. At termination, unused points or rewards may be forfeited.
7.3. Participants agree that P. Louise’s decisions regarding the Scheme (eligibility, disputes, etc.) are final and binding.

8. General Provisions
8.1. These Terms are governed by the laws of England & Wales (or your relevant jurisdiction).
8.2. If any provision is held invalid or unenforceable, it will be severed, and the rest of the Terms will remain in effect.
8.3. Failure by P. Louise to enforce a right under these Terms does not waive that right.
8.4. You consent to P. Louise collecting and using personal data in accordance with the Privacy Policy in connection with the Scheme.